Data recovery services can be needed for various reasons but the main ones are:
1. Accidentally Deleted Files
2. Lost or corrupted files
3. Physical Hard drive failure
In all cases the first step takes place at our workshop in St Albans. We have specialist equipment and software to help recover data and diagnose hardware problems. For issues we can resolve here, recovery costs start around £40-50 for the first TB and £20 per TB after that. If we are unable to recover your data you will not be charged unless we advise otherwise. For any successful data recovery there will be a charge for the media that the recovered data is supplied back to you on. You can of course supply your own.
In more serious cases, normally a physical failure of the hard drive, we are partnered with one of the UK's leading specialist data recovery laboratories. Physical failure indicators are clicking noises, louder than usual vibrating noises or just no power at all.
Read more about recovery at the laboratory below...
(Please be aware that data recovered by Ver I.T. at our premises is normally kept for 2 weeks just in case you find anything missing. If you want us to delete the data immediately, please let us know and we will of course do so.)
If the drive needs more specialist attention we will advise sending it to our specialist data recovery laboratory. The very best equipment and engineers are available here to properly diagnose your equipment and recover your data in a sealed environment.
Prices for recoveries completed at the lab range from £140-270-370-470 (The £470 price bracket only applies to drives normally in the £370 range that are over 4TB). RAID and CCTV drives may differ from the afforementioned prices. Quotes are provided free of charge but a charge of £10 is required in advance to ship to the lab and £10 for its return. If the work falls within the £140 price bracket the work will be automatically completed, if higher, your permission will be sought. Work that falls in the £140 bracket tends to be rarer as recovery that falls under this category can normally be completed in-house.
Recovered data will need to be shipped back on a new drive. 1TB - £50, 2TB - £70 or 4TB - £90
SSDs and larger drives are also available by quote and for £5 we can ship your own blank media to the lab but it must be new (or very close to) and blank.
If your drive has already been opened in the incorrect environment, exposing the read heads and platters to dust and dirt, the chances of recovery fall and will likely incur extra charges by the laboratory.
Recovered data is encrypted upon return for the security of your data during transit back from the lab. We will of course supply you with the encryption key and instructions on how to decrypt the data.
All items shipped to the laboratory are insured with our courier for £20 and any loss or damage will only be compensated up to this amount. If you require additional carriage insurance we can quote.